Book More Clients – Customers & Cash Flow
Customer management is a step beyond customer service. Managing a customer’s purchasing decisions in a service business allows the organisation to maximise productivity and ensure optimal business outcomes.
Any individual who is ‘customer facing’ in the business can use the skills, words and strategies in this workshop or presentation to improve the client experience and ensure higher levels of satisfaction and retention.
This workshop uses material in Craig’s book and adds workplace specific problem solving and role playing scenarios to facilitate the learning experience and procedural changes.
Professionals in the business (service providers) will benefit from the session on critical questioning to determine a client’s expectations in order to recommend an optimal program for them.
This workshop can be tailored to an organisation and presented as part of your ongoing team training. Craig will come to your place and work with your people. This really increases the ‘stickyness’ of the learning process.
Contact us for information.